The information here applies to all pre-purchased Class Passes, bookings and attendances of  Group Exercise and Pilates Classes with Embrace Physio + Pilates (Embrace P+P), and by purchasing or attending, you agree to the following terms and conditions:

1. Class Bookings

• All classes must be booked in advance via our booking system or in-person (subject to availability).

• Space is limited, and bookings are accepted on a first-come, first-served basis.

2. Cancellations

• You may cancel or reschedule a class up to 12 hours before the class start time without penalty.

• Cancellations made after this window, or failure to attend a booked class (no-show), will result in the class being forfeited without credit or refund.

3. Pre-Purchased Classes / Packages

• All Class Packages or Passes must be used within their stated validity period.

• Pre-purchased Class Passes are non-refundable and non-transferable under any circumstances, including change of mind, scheduling conflicts, or non-attendance.

• Extensions on Class Passes may be granted at the discretion of Embrace Physio + Pilates in the case of medical emergencies or exceptional circumstances (supporting documentation may be required).

4. Studio Rights

• Embrace Physio + Pilates reserves the right to cancel or reschedule any class. In such cases, clients will be offered a credit or reschedule option at no additional charge.

• We reserve the right to refuse service to anyone who does not comply with our policies or behaves in a disruptive or unsafe manner.

• Embrace Physio + Pilates reserves the right to change services without notice.

5. Health and Safety

• If the client redeeming the Class Pass is a new client to Embrace Physio + Pilates, or has not been to Embrace P+P in over 12 months, they are required to first book an ‘Initial Clinical Exercise Assessment’ before commencing any Group Clinical Exercise Classes.

• By attending a class, you confirm that you are medically fit to participate in physical exercise and have disclosed any relevant health conditions to your instructor.

• Always work within your limits and follow your instructor’s guidance to ensure safety and proper technique.

Embrace Physio + Pilates reserves the right to amend these Terms at any time without notice to you.