The information here applies to all pre-purchased Class Passes, bookings and attendances of  Group Exercise and Pilates Classes with Embrace Physio + Pilates (Embrace P+P), and by purchasing or attending, you agree to the following terms and conditions:

1. Class Bookings

• All classes must be booked in advance via our booking system or in-person (subject to availability).

• Space is limited, and bookings are accepted on a first-come, first-served basis.

2. Cancellations

• You may cancel or reschedule a class up to 12 hours before the class start time without penalty.

• Cancellations made after this window, or failure to attend a booked class (no-show), will result in the class being forfeited without credit or refund.

3. Pre-Purchased Classes / Packages

• All Class Packages or Passes must be used within their stated validity period.

• Pre-purchased Class Passes are non-refundable and non-transferable under any circumstances, including change of mind, scheduling conflicts, or non-attendance.

• Extensions on Class Passes may be granted at the discretion of Embrace Physio + Pilates in the case of medical emergencies or exceptional circumstances (supporting documentation may be required).

4. Studio Rights

• Embrace Physio + Pilates reserves the right to cancel or reschedule any class. In such cases, clients will be offered a credit or reschedule option at no additional charge.

• We reserve the right to refuse service to anyone who does not comply with our policies or behaves in a disruptive or unsafe manner.

• Embrace Physio + Pilates reserves the right to change services without notice.

5. Health and Safety

• If the client redeeming the Class Pass is a new client to Embrace Physio + Pilates, or has not been to Embrace P+P in over 12 months, they are required to first book an ‘Initial Clinical Exercise Assessment’ before commencing any Group Clinical Exercise Classes.

• By attending a class, you confirm that you are medically fit to participate in physical exercise and have disclosed any relevant health conditions to your instructor.

• Always work within your limits and follow your instructor’s guidance to ensure safety and proper technique.

6. Babies in Class – Safety and Care

• We love welcoming you and your baby to our classes. Our team works to create a safe and comfortable environment, but as every child is unique, we kindly ask that parents and caregivers take responsibility for their little one’s supervision throughout the session, including any unexpected slips or bumps.

• To maintain a calm and secure space for all participants, babies are welcome in class until they begin crawling—typically around 8 months of age. Once your baby becomes more mobile, we recommend keeping them safely harnessed in a pram during class. If that’s not practical, you may find it easier to attend solo for a time to ensure both your focus and your baby’s safety.

• Thank you for your understanding and for helping us keep our classes safe and enjoyable for everyone.

Embrace Physio + Pilates reserves the right to amend these Terms at any time without notice to you.